Shipping & Refund Policy

Thank you for shopping at TheBagBossGH.com! We are dedicated to providing you with a reliable and seamless shopping experience. Below you will find the details of our shipping rates, delivery timelines, and processing terms.

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Order Processing

Before your order is shipped, it goes through our processing phase. Please take note of our timeline:

• Processing Time: All orders are processed within 1-3 business days.
• Confirmation: You will receive a confirmation email once your order has been processed.
• Business Days: Our business days are Monday through Saturday, including some holidays.

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Domestic Shipping Rates & Delivery Times

We offer domestic delivery across Ghana. All standard shipping options are built on reliable delivery networks, with an estimated delivery window of 1-3 business days after processing. The delivery fee is calculated based on your specific location as detailed in the tables below:

Shipping Within Accra & Environs

Location / Region	Delivery Fee	Estimated Timeline
Within Accra	GH₵ 30	1-3 Business Days
La Nkatanang (Madina and environs)	GH₵ 35	1-3 Business Days
Ga East (Achimota, Taifa, Dome etc)	GH₵ 35	1-3 Business Days
Ga Central (Sowutuom, Ablekuma, Mallam-Gbawe)	GH₵ 40	1-3 Business Days
Ga South (Tuba to Kasoa)	GH₵ 45	1-3 Business Days
Location from Pokuase	GH₵ 50	1-3 Business Days
Adenta to Dodowa	GH₵ 50	1-3 Business Days
Tema, Ashaiman, Kpone Katamanso	GH₵ 50	1-3 Business Days

Shipping Outside Accra

Location / Region	Delivery Fee	Estimated Timeline
Outside Accra (Capital cities)	GH₵ 45	1-3 Business Days
Other places outside Accra	GH₵ 60	1-3 Business Days

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International Shipping

We offer worldwide shipping through trusted international courier partners.

• International Couriers: DHL, FedEx, and Ghana Post.
• Estimated Delivery Timeline: 5–12 working days after dispatch.
• Shipping Fees: Calculated based on the weight of your package and destination country.
• Tracking Information: Once your order has been processed and shipped, tracking details will be sent via email or WhatsApp.

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Refund Policy

We want you to shop with confidence. If there’s an issue with your order, our team will work with you to find the best possible solution.

• Refund or replacement requests must be made within 48 hours of receiving your order.
• Items must be returned unused and in their original condition and packaging.
• Refunds may be approved for damaged, defective, or incorrectly supplied items.
• Proof of purchase and supporting photos may be required when submitting a claim.
• Approved refunds will be processed through the original payment method where applicable.
• Shipping charges are generally non-refundable unless the issue resulted from our error.

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Important Notes

• Estimated Timelines: Shipping times are estimates and may vary due to circumstances beyond our control.
• Delivery Information: Incorrect or incomplete delivery information may delay your order.
• Package Responsibility: We are not responsible for lost or stolen packages after delivery confirmation.
• Shipping Address: Delivery will be made to the address provided during checkout.
• Non-Delivery Days: We do not deliver on Sundays or public holidays.
• International Duties & Taxes: International customers are responsible for any customs duties, import taxes, or local charges imposed by their destination country.
• Courier Delays: Delivery timelines may occasionally be affected by courier operations, customs clearance procedures, or weather conditions.

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